Insurance support that understands policies
yak connects to your policy management, claims processing, and customer databases to create an AI assistant that genuinely helps policyholders. Instead of navigating complex portals, customers ask questions in plain language and get answers based on their actual coverage.
Connected to your systems
yak integrates with your existing infrastructure—policy administration, claims management, billing systems, and document repositories. When customers ask about their coverage, yak queries their actual policy. When they need to file a claim, yak guides them through your process and submits on their behalf.
The examples on this page demonstrate capabilities that depend on your API layer. The more functionality your APIs expose, the more yak can do for your customers.
Policy understanding
Insurance policies are complex documents that customers rarely read in full. yak translates policy language into clear answers about what's covered, what's not, and what limits apply.
Customer asks
"Does my home insurance cover water damage from a burst pipe?"
policies.getActive('home')coverage.getDetails('water-damage')exclusions.check()limits.getForPeril('water')yak responds
Yes, your HomeShield Plus policy covers sudden water damage from burst pipes. Your coverage limit is $250,000 with a $1,000 deductible. This includes damage to floors, walls, and personal property. However, gradual leaks that occur over time aren't covered—the damage needs to be sudden and accidental. If you have a burst pipe situation now, I can start a claim for you immediately.
Claims assistance
Filing a claim is often stressful and confusing. yak guides customers through the process conversationally, gathering required information and submitting claims without forms or phone trees.
Customer asks
"I was in a car accident yesterday and need to file a claim"
policies.getActive('auto')claims.initiate()claims.getRequirements()adjusters.checkAvailability()yak responds
I'm sorry to hear that. Let me help you file a claim on your auto policy. First, is everyone okay? I'll need a few details: Where and when did the accident occur? Was anyone else involved? Do you have photos of the damage? I can also schedule an adjuster to inspect your vehicle—the earliest available is tomorrow at 2pm at your home address. Would that work?
Coverage optimization
Customers often don't know if they have the right coverage or are paying too much. yak analyzes their policies and usage patterns to suggest optimizations that actually make sense.
Customer asks
"Am I paying for coverage I don't need? I feel like my premium is too high"
policies.getAll()coverage.analyzeUsage()discounts.checkEligibility()quotes.getAlternatives()yak responds
I reviewed your policies and found a few things: You're paying for rental car coverage on your auto policy, but you also have it through your credit card—removing it saves $8/month. You qualify for a multi-policy discount by bundling home and auto that you're not receiving—that's another $22/month. Your home policy has a $500 deductible; raising it to $1,000 would save $15/month with minimal risk given your claims history. Total potential savings: $45/month or $540/year. Want me to make these changes?
Claims tracking
Waiting on a claim is anxiety-inducing, especially when status updates are hard to find. yak provides real-time updates and explains what's happening at each stage.
Customer asks
"What's the status of my roof damage claim?"
claims.getByType('property')claims.getStatus()claims.getTimeline()payments.getPending()yak responds
Your roof damage claim (#CLM-2024-78432) is in the final review stage. Here's where things stand: The adjuster's estimate of $12,400 was approved on Monday. We're waiting on the contractor's invoice you submitted—our team is reviewing it now, which typically takes 1-2 business days. Once approved, payment will be sent directly to your contractor within 3 days. I'll send you a notification when the review is complete. Anything else you'd like to know?
Policy management
Life changes require policy updates—new cars, new homes, new family members. yak handles these changes conversationally, updating coverage and explaining any premium impacts.
Customer asks
"I just bought a new car and need to add it to my insurance"
policies.getActive('auto')vehicles.add()coverage.recommend()quotes.calculate()yak responds
Congratulations on the new car! I can add it right now. I found the 2024 Honda CR-V you mentioned in the DMV records. Based on your current coverage levels, adding this vehicle would be $127/month. Since it's new, I'd recommend adding comprehensive coverage for $18/month more—it covers theft and weather damage. I can also set up gap insurance since you're financing. Want me to add the CR-V with comprehensive coverage? Your new policy documents will be emailed immediately.
Ready to get started?
Connect yak to your insurance platform and give your customers an AI assistant that understands their policies.