Customer support that actually resolves issues
yak connects to your billing systems, network infrastructure, and customer databases to create an AI assistant that can genuinely help customers. Instead of deflecting to FAQs, your assistant checks real account data, diagnoses actual issues, and takes action to resolve them.
Connected to your systems
yak integrates with your existing infrastructure—billing platforms, CRM, network monitoring, provisioning systems. When customers ask about their account, yak queries real data. When they need changes, yak executes them through your APIs. No more "please hold while I transfer you."
The examples on this page demonstrate capabilities that depend on your API layer. The more functionality your APIs expose, the more yak can do for your customers.
Account & billing management
Most customer calls are about bills and account questions. yak handles these by accessing actual billing data and explaining charges in plain language—or making adjustments when appropriate.
Customer asks
"My bill is way higher than usual. What happened?"
billing.getCurrentStatement()billing.getHistory()usage.getDetails()charges.compareToAverage()yak responds
Your bill this month is $147, which is $52 higher than your average of $95. I found the reason: there's a $45 international roaming charge from your trip to Canada on the 15th-18th, plus $7 in overage from exceeding your data cap by 2GB. For future trips, I can add a travel pass for $10/day that includes unlimited data and calls. Want me to add that for your next trip, or would you like me to see if you qualify for a plan with more data?
Network troubleshooting
When customers report connectivity issues, yak can check network status, run diagnostics, and identify whether the problem is on your end or theirs—all before involving a human technician.
Customer asks
"My internet has been slow all week. I'm supposed to get 500 Mbps"
network.getServiceStatus()diagnostics.runSpeedTest()equipment.getStatus()tickets.checkOpen()yak responds
I ran a diagnostic on your connection. You're currently getting 89 Mbps instead of your 500 Mbps plan. I can see your router hasn't been restarted in 47 days, which can cause slowdowns. I've sent a remote restart command—this takes about 2 minutes. If speeds don't improve after that, I can see there's some congestion on your node that our team is already working on (estimated fix: tomorrow morning). Want me to check your speeds again in 5 minutes and let you know?
Plan upgrades & changes
Customers often want to change plans but dread the sales pitch. yak analyzes their actual usage to recommend genuinely better options—and makes the switch instantly.
Customer asks
"I think I'm paying too much for my plan. What are my options?"
account.getCurrentPlan()usage.getAverage()plans.getAvailable()promotions.checkEligibility()yak responds
You're on the Unlimited Premium plan at $85/month, but looking at your last 6 months of usage, you average 8GB of data and 200 minutes of calls. Our Essentials plan at $45/month includes 15GB and unlimited calls—it would cover your usage with room to spare. You'd save $480/year with no change to your experience. You're also eligible for a loyalty discount that brings it to $40/month. Want me to switch you over? The change takes effect on your next billing cycle.
Technical support
Device setup, feature activation, and technical questions make up a large portion of support volume. yak handles these with step-by-step guidance tailored to each customer's specific devices and services.
Customer asks
"How do I set up voicemail on my new phone?"
account.getDevices()voicemail.getStatus()device.getSetupInstructions()voicemail.configure()yak responds
I see you're using a Samsung Galaxy S24. Your voicemail is already active on your account, but it needs to be set up on the phone. Open your Phone app, tap and hold '1' to dial voicemail, then follow the prompts to create your PIN and greeting. If you prefer visual voicemail (you can read transcripts instead of listening), I can enable that for free—it'll show up as an app on your phone within 10 minutes. Want me to turn that on?
Service configuration
Adding lines, changing features, setting up parental controls—these requests often require navigating complex menus or waiting on hold. yak makes these changes conversationally.
Customer asks
"I need to add a line for my teenager but with some restrictions on data and app purchases"
account.getLines()plans.getAddOnOptions()parental.getControls()lines.provision()yak responds
I can add a line to your family plan for $25/month. For your teenager, I'll set up: a 10GB data limit with throttling (not cutoff) after that, blocked in-app purchases and premium texts, and content filtering for adult sites. You'll also get a weekly usage report. I'll need a phone number to port or I can assign a new one. The SIM card can be shipped (arrives in 2 days) or picked up at the store on Main Street today. Which would you prefer?
Ready to get started?
Connect yak to your telecommunications platform and give your customers an AI assistant that actually resolves their issues.