Turn your product catalog into a conversation
yak connects directly to your existing e-commerce APIs—product catalog, inventory, customer data, and order management—to create an AI shopping assistant that feels native to your brand. Your customers interact with an assistant that knows your products as well as your best sales associate.
Connects to your existing stack
yak integrates with your product information management system, inventory APIs, and customer data platforms. When a shopper asks about a product, yak queries your actual catalog. When they ask about availability, yak checks your real inventory. Your existing business logic—pricing rules, membership tiers, regional availability—stays intact.
The examples on this page demonstrate capabilities that depend on your API layer. The more functionality your APIs expose, the more yak can do for your customers.
Product discovery
Customers describe what they want in their own words. yak translates these into queries against your product catalog, surfacing relevant items without requiring navigation through complex category hierarchies.
Customer asks
"I need a gift for my dad who likes cooking but already has all the basics"
products.search()products.getByCategory()inventory.checkStock()yak responds
Based on your dad's cooking interest, I found some specialty items he might not have: a Japanese Nakiri knife ($89, in stock), a truffle oil gift set ($45), and a sous vide precision cooker ($129). The knife has excellent reviews from experienced home cooks. Would you like more details on any of these?
Informed comparisons
When customers are deciding between products, yak pulls specifications, reviews, and availability from your systems to create meaningful comparisons tailored to their use case.
Customer asks
"What's the difference between these two espresso machines? I make about 4 drinks a day"
products.getDetails()products.getSpecs()reviews.getSummary()inventory.checkStock()yak responds
For 4 drinks daily, the Breville Barista Pro ($799) is a better fit than the entry-level Bambino ($299). The Pro has a larger water tank (67oz vs 47oz) so you won't refill as often, and includes a built-in grinder. Reviews mention the Pro handles back-to-back drinks better. Both are in stock with free shipping.
Personalized recommendations
If your platform tracks customer history, yak incorporates past purchases, browsing behavior, and saved items into recommendations. Your data science team's work powers the suggestions; yak provides the conversational interface.
Customer asks
"Show me something similar to what I bought last month"
orders.getRecent()recommendations.getSimilar()customer.getPreferences()yak responds
Last month you bought the Patagonia Better Sweater in navy. Here are similar items: the Better Sweater in new fall colors (sage green, burgundy), the R1 fleece pullover which is lighter weight for layering, and the Synchilla snap-t which customers often pair with it. All available in your size (M).
Size and fit guidance
yak cross-references your sizing charts, customer reviews mentioning fit, and any fit prediction data you maintain to reduce returns from sizing issues.
Customer asks
"I'm usually a medium in most brands but I have long arms. Will this jacket work?"
products.getSizing()reviews.searchByKeyword('arms', 'sleeves')sizing.getMeasurements()yak responds
This jacket runs slightly short in the sleeves based on customer feedback—several reviews mention it's snug on longer arms. For your build, I'd recommend sizing up to a Large. The sleeve length goes from 34" (M) to 35.5" (L). We have free returns if the fit isn't right.
Cart and checkout assistance
yak helps customers manage their cart, apply promotions, and answer checkout questions—preventing cart abandonment by resolving issues in context.
Customer asks
"Do I have any discount codes I can use? And when would this arrive?"
promotions.getAvailable()customer.getLoyaltyStatus()shipping.getEstimates()yak responds
You have a 15% loyalty discount that applies automatically at checkout—that brings your total from $156 to $132.60. With standard shipping to your address in Portland, it would arrive by Thursday. Express shipping ($12) gets it there by Tuesday.
Post-purchase support
Connected to your order management system, yak answers questions about order status, shipping, returns, and exchanges—reducing support ticket volume.
Customer asks
"Where's my order? I placed it last week"
orders.getByCustomer()shipping.getTracking()carrier.getStatus()yak responds
Your order #48291 shipped on Monday and is currently in transit. It's at the Portland distribution center and scheduled for delivery tomorrow by 8pm. Here's your tracking link. Would you like me to set up a delivery notification?
Ready to get started?
Connect yak to your e-commerce platform and give your customers an AI assistant that actually knows your products.