Privacy Policy

Introduction

yak ("we," "our," or "us") operates the yak platform (the "Service"). yak is an AI assistant platform that can be embedded into software products and configured to call customer-provided APIs to answer questions and perform actions.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Who This Policy Applies To

This policy applies to:

• Visitors who browse our website.
• Customers who create an account and configure yak.
• End users who interact with a yak-powered assistant embedded in a customer's product.

If you are an end user interacting with an assistant embedded in a third-party product, your relationship may also be governed by that product's privacy policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials and authentication information
• Business information and brand details
• Payment and billing information
• Support requests and communications

Assistant Inputs and Outputs

When you (or your end users) interact with a yak-powered assistant, we process:

• Conversation content (prompts, messages, and feedback you submit)
• Assistant responses generated by the Service
• Event metadata needed to operate the assistant (timestamps, application ID)

Customer API Data (Tool Calls)

yak can be configured to call customer-provided APIs (for example, REST, GraphQL, or tRPC) in order to answer questions and perform actions. When enabled by the customer, the Service may process data returned from those APIs to generate responses.

Usage Information

We automatically collect certain information about your use of our Service:

• Device information (IP address, browser type, operating system)
• Usage patterns and interaction data
• Log files and analytics data
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes:

• Provide, operate, and maintain our Service
• Process transactions and manage your account
• Provide and improve the AI assistant experience (including reliability and safety)
• Monitor usage to prevent abuse, fraud, and security incidents
• Communicate with you about your account and our services
• Improve our Service and develop new features
• Comply with legal obligations and protect our rights

Third-Party Integrations

Our Service may integrate with third-party services, including authentication providers, analytics, payment processors, and customer-provided APIs.

• We only access information necessary to provide the Service
• You can revoke or rotate integration credentials through your account settings
• Third-party services operate under their own terms and privacy policies

AI Model Providers

To generate assistant responses, yak may send conversation content and relevant context to AI model providers (subprocessors). We take steps to minimize the data shared and use reputable providers; however, AI outputs may be inaccurate and should be reviewed before being relied upon for critical decisions.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To trusted service providers who assist in operating our Service
• To comply with legal requirements or protect our rights
• In connection with a business transfer or merger

Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data (for example, billing records vs. application logs vs. conversation history).

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Opt-out of certain communications
• Data portability (where applicable)

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: