See how people really use your assistant
Conversation insights
Conversation insights turn your stored chats into an owner-facing read on how people use your assistant—the themes they ask about, their intents, the sentiment of conversations, and how they end. It's aggregate analysis for the business: near-duplicate questions are consolidated into canonical themes, and you never see verbatim transcripts.
What you get
- Recurring themes consolidated from messy phrasings—"order eta", "where's my order" and "delivery time" become one
- Per-conversation intent, sentiment, and outcome (resolved, escalated, abandoned…)
- Effort at a glance—average tool calls and time to service, overall and per request type
- Per-card engagement—see which specific cards get clicked, and via which action (added to cart vs. viewed)
- Aggregate only—no verbatim transcript is ever exposed to the business
- Distilled after conversations settle, off the chat hot path
- Per-application toggle; available on Growth and higher
How it works
Turn it on for your app
Enable conversation insights in the application's Insights settings. It builds on conversation storage, so storage must be on and you need a Growth plan or higher.
Conversations are distilled as they settle
A short while after a conversation goes idle, a background pass summarises it once into structured signals—short topic and intent labels, sentiment, and outcome—skipping sensitive identifiers.
Themes roll up across the app
Near-duplicate topic labels are clustered into canonical themes with combined counts, so the Insights dashboard shows what people actually ask about, not a thousand phrasings.